Refund & Cancellation Policy

We want you to be happy with every order from Thooya Bhoomi. Because our products are natural, perishable foods, our policy reflects the care needed to handle them responsibly.

Cancellations

You may cancel an order any time before it is dispatched for a full refund. Once an order has been dispatched, it cannot be cancelled. To cancel, email contact@thooyabhoomi.farm, call +91 97908 84495, or message us on WhatsApp as soon as possible.

Returns

Our products are natural, perishable foods. We cannot accept returns once an order has been delivered, except where an item arrives:

• Damaged (packaging broken or crushed)
• Leaked (contents spilled in transit)
• Spoiled (product is unfit for use upon arrival)
• Incorrect (wrong item sent)

Reporting a problem

If your order falls into any of the above categories, please email contact@thooyabhoomi.farm within 48 hours of delivery with:

• Your order number
• A clear photo of the damaged / incorrect item
• A brief description of the issue

We will review your report and arrange a replacement or a full refund at our discretion.

Refund processing

Approved refunds are credited to your original payment method within 5–7 business days of approval. Processing times may vary by bank or payment provider.

Failed or unconfirmed payments

An order is confirmed only after payment is successfully received. If your account was debited but your order shows as unpaid, the amount is automatically reversed to your account by your bank or our payment gateway, usually within 5–7 business days. If it hasn't been reversed after that, contact us with your order number and we'll help.

Non-returnable items

Opened or used products are not eligible for return or refund, except in the quality cases described above.

Contact

Questions about a refund or cancellation? Contact us at contact@thooyabhoomi.farm, +91 97908 84495, or on WhatsApp. We typically reply within 1–2 business days.